1. Introduction
This privacy policy explains how LLK SRL (hereinafter referred to as THESTIMONY) collects, uses, protects, and discloses users’ personal information when you visit our website www.thestimony.com or make purchases on our e-commerce platform. We are committed to respecting your privacy and protecting your personal data in accordance with applicable laws, particularly the GDPR and Belgian legislation.
2. What Information Do We Collect?
We may collect the following types of personal information:
- Identification information: name, first name, email address, shipping address, billing address, VAT number, phone number.
- Payment information: credit card or bank account details processed by a secure payment service provider: Stitching Mollie Payments.
- Technical information: IP address, browser type, pages visited on our site.
- Cookies: to enhance your user experience (see our cookie policy).
- If the data mentioned above is not submitted, your order cannot be fulfilled.
3. Why Do We Collect Your Data?
We use your personal data to:
- Process your orders and manage your customer account.
- Communicate with you about your order, including confirmations and updates.
- Improve our website and services.
- Send you promotional information, if you have consented to receive it.
- Comply with our legal and regulatory obligations applicable to the activities of Thestimony (e.g., responding to requests from tax authorities).
4. Legal Bases for Processing
We rely on the following legal bases to process your personal data:
- Performance of a contract: for processing your orders.
- Consent: for sending newsletters or promotional offers.
- Legitimate interest: for improving our services and customer experience.
- Legal obligations.
5. Sharing Your Data
We do not sell your personal data to third parties. We may share your information with:
- Service providers: such as delivery companies (Sendcloud) and payment processors (Stitching Mollie Payments).
- Legal authorities: if necessary to comply with the law.
Our data is stored and processed within the EU, and no data will be shared outside the EU.
6. Security of Your Data
We take appropriate security measures to protect your personal data from loss, misuse, or unauthorized access. However, no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to achieve the purposes for which it was collected, including legal and regulatory requirements. For questions regarding the retention period, please contact us by email at info@thestimony.com.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access: request a copy of your personal data.
- Right to rectification: request correction of inaccurate data.
- Right to erasure: request the deletion of your data.
- Right to restrict processing: request a limitation on the processing of your data.
- Right to data portability: receive your data in a structured format.
- Right to object: object to how we use your data.
- Right to withdraw consent.
- To exercise these rights, please contact us at the following email address: info@thestimony.com. We will respond to you within one month, which may be extended to two months depending on the complexity of the request or the right exercised.
In case of disagreement, you may refer to l’Autorité de la protection des données (APD).
9. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes will be posted on this page, and if applicable, we will notify you by email.
10. Contact
For questions or concerns regarding our privacy policy, please contact us at:
- Email: info@thestimony.com
- Phone: 00 32 479 665911
11. Applicable Law and Disputes
THESTIMONY.COM will prioritize amicable resolution for any dispute. The applicable law is Belgian law, and in the event of a dispute, the competent courts will be those of Brussels, Belgium.
